Open app
Policy

Shipping & Delivery Policy

Last updated: 23 October 2026

Digital delivery

Our services are delivered digitally. There is no physical shipping for regular services. When your work is complete, the certificate, acknowledgement or return is uploaded to the app under My requests and you receive an email. You can download it from the app for 2 years after completion.

Delivery time

If we need more information or documents, the app shows a message on your request and the timeline restarts once we receive them.

Physical items

If a service needs a physical item (for example a USB token for a Digital Signature Certificate), we will tell you the courier details and any charges before sending it.

Questions