Privacy Policy

Last updated: 23 October 2026

This policy explains how Expert India Consultancy ("we", "us") handles your information when you use the The EXPERT INDIA website and Android app to request our professional services (registrations, licences, tax returns, certificates and related work).

What we collect

• Account details: your name, mobile number, email address and a password. Passwords are stored only in a scrambled (hashed) form.
• Service details: city/state, business or firm name, GSTIN and any details you type about the work.
• Documents you upload: for example PAN, Aadhaar, photographs, address proofs, bank proofs, financial statements and business records that a service needs.
• Payment information: payments are processed by our payment gateway, Cashfree Payments (or Razorpay, if we use it instead). We receive the payment status, amount, payment method and reference IDs. We never see or store your card number, UPI PIN or net-banking password.
• Basic technical data: our hosting providers keep standard logs (such as IP address and browser type) for security.

How we use it

• To prepare and file the applications, returns and certificates you request on the relevant official portals.
• To contact you about your request by phone, WhatsApp or email, and to send one-time passwords (OTPs) for login.
• To take payments, keep accounts and meet legal and tax obligations.

We do not sell your data and we do not use it for advertising.

Who we share it with

• Government departments and official portals, only as needed to complete the service you asked for.
• Cashfree Payments (or Razorpay), to process payments.
• Google, whose secure cloud services (Google Drive, Google Sheets and Gmail) we use to store records and documents and to send emails.
• Authorities, if the law requires it.

How long we keep it

• Documents and certificates of completed requests stay available in the app for 2 years after completion and are then deleted.
• Documents uploaded for a request that is never paid are deleted after 7 days.
• Requests sent for a price quote that are never paid are deleted after 30 days.
• Payment and accounting records are kept for as long as Indian law requires.

Security

All traffic uses HTTPS. Documents are stored privately and can be opened only by you (after login) and by our authorised staff. Until your payment is complete, your documents stay in a separate holding folder: they are not shown in our order system and are not emailed to our team. Admin access needs a separate ID, password and a one-time code sent to our registered email. Uploaded files are checked so that only genuine PDF, image, Word and Excel files are accepted.

Deleting your account

You can ask us to delete your account and documents at any time:

• In the app: Account → Delete account, confirm with your password; or
• Email expertrohat@gmail.com or WhatsApp +91 81144 22659 from your registered mobile number with the subject "Account delete request".

We delete your account, uploaded documents and certificates within 30 days. Payment records that the law requires us to keep are retained for that period only.

Your choices

You can ask for a copy of your information or for corrections by contacting us. This service is meant for people aged 18 and above.

Contact

• Business: Expert India Consultancy (The EXPERT INDIA app)
• Phone / WhatsApp: +91 81144 22659 · WhatsApp
• Email: expertrohat@gmail.com

If this policy changes, we will update this page and the date above.