Refund & Cancellation Policy

Last updated: 23 October 2026

Cancelling a request

• Before payment: you can cancel the request yourself in the app (My requests → open the request → Remove this request).
• After payment, before we start work: call or WhatsApp us with your Order ID. We refund the full service charge.
• After work has started or the application has been filed on a government portal, the service charge is not refundable, because the professional work has been done.

When we refund in full

• If we are unable to provide the service you paid for.
• If you were charged twice for the same payment request.

Government fees

Government fees that have already been paid to a department cannot be refunded by us. If a department refunds a fee, we pass it on to you.

How refunds are paid

Approved refunds are sent to the original payment method within 5–7 working days. Your bank may take a few more days to show it.

How to ask for a refund

• Business: Expert India Consultancy (The EXPERT INDIA app)
• Phone / WhatsApp: +91 81144 22659 · WhatsApp
• Email: expertrohat@gmail.com

Please mention your Order ID (it starts with "EI", for example EI261020-7K3Q).